About Us
Who We Are
At Document Management, Inc., we’ve been empowering businesses since 1990 with innovative printing and packaging solutions. With over three decades of experience, we’ve evolved to meet the needs of modern businesses by providing streamlined, technology-driven services that save time and simplify operations.
Our flagship platform, Supply Stream, is designed to revolutionize the way companies manage their procurement process. From custom labels and thermal transfer ribbons to folding cartons and specialty packaging, we offer a comprehensive solution for your supply chain needs. Our mission is to deliver high-quality, custom products with speed, precision, and a commitment to excellence.
Based in Little Rock, Arkansas, with local support in Memphis and Northwest Arkansas, we combine regional expertise with cutting-edge technology to provide tailored solutions for businesses of all sizes. With features like real-time shipment tracking, proof approvals, custom calculators, and live chat support, Supply Stream ensures your workflow is efficient, accurate, and stress-free.
At Document Management, Inc., we pride ourselves on our customer-first approach and our ability to adapt to your unique needs. Whether you’re managing print jobs, sourcing materials, or streamlining your procurement process, we’re here to help your business succeed.
Visit us at www.docmgnt.com to see how we can transform your supply chain today.
Let us help with your next project!
Frequently Asked Questions
Orders
How do I place an order?
To order products from our website, simply browse through the products and select the ones you need along with their specifications. You can then upload your design files, add the products to your cart, and proceed to checkout.
It’s that easy!
Will I get a design proof / preview before placing the order?
Mockups will only be provided for specific products or when approval is required due to design changes or modifications. If you need to make a special request, you can always reach out to us.
I am placing same order as last time and the price seems to be higher than the previous time I ordered
Our prices are subject to change based on current market trends, raw material costs, and logistics expenses. Nonetheless, we always strive to offer the most competitive prices in the market without compromising on quality.
Can I share multiple images / designs in an order?
To prevent technical glitches and printing quantity issues, we only allow one design per order. If you have multiple designs, we recommend placing separate orders for each design. In case of multiple designs in bulk orders, you can reach our support for further assistance.
What if I can't find the product I'm looking for?
If you cannot find the product you are looking for on our website, please feel free to request a personalized quotation from our team. Our team strives to provide you with a quotation within a few days.
Designing
How do I upload my design?
While placing your order, you may use the “UPLOAD FILES” option to upload your files. However, if you prefer to submit the files at a later time, you can do so by sending an email with your order number, art files and other details.
Please note that there is a deadline of 24 hours for uploading and approving your files. It is essential that we receive and approve the files from your end before the deadline. Failure to meet this deadline may result in an extension of the delivery date.
What file formats do you guys support?
Where do I find my digital proof? How do I approve it?
Mockups will only be provided for specific products or when approval is required due to design changes or modifications.
You will receive the mockup file on your registered email and you can approve the mockup from that mail only.
I am placing same order as last time and the price seems to be higher than the previous time I ordered
Our prices are subject to change based on current market trends, raw material costs, and logistics expenses. Nonetheless, we always strive to offer the most competitive prices in the market without compromising on quality.
Delivery and Shipment
How do I track my order?
Once your order is shipped, you will receive an email from us with the consignment details. You can track the status of your shipment by clicking on the tracking link provided in your order details page or by visiting the carrier’s website.
How long does it take for production and delivery?
The estimated delivery date shown on the product configuration page includes both production and delivery time. However, if there are any issues with the design uploaded, the delivery dates may be extended. We periodically display the updated timelines under your order details, so you can keep track of them.
My order’s timeline has passed but the product is still not delivered.
- Failure to approve the digital proof before the specified deadline for that day’s print run.
- Delivery to a regional address that may require additional time for delivery.
- Delay in production due to unforeseen circumstances. Our team will notify you as soon as we become aware of any delays.
- Delay in transit with a courier due to unforeseen circumstances. If a courier experiences unexpected delays, this could affect the estimated delivery date. You can always stay updated on the most recent information through the tracking link that is emailed to you upon dispatch of your order.
Do you have express shipping options?
You can refer to the delivery section on the checkout page to be able to see the express delivery options. Add your 6 digit pin code to see if express delivery is available in your region.
Where can I find information about the shipment costs?
You can find shipment cost at the checkout page with other costs (if applicable).
Payments and Refunds
What payment methods are available?
- Credit card – Safe, fast!You can pay using MasterCard, Visa, American Express and Maestro.
- Net Banking – You can pay using netbanking from 20+ Banks
- COD- Unfortunately we do not have Cash on delivery payment option presently
What is the cancellation fee?
As long as the order has not been moved into production, cancellation is free.
Do you have pay later options?
No. We don’t have pay later option at present.
Payment made but order not placed?
How do I get my refund if I cancel an order?
